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Privacy Policy

Enacted: March 31, 2005
Last revised: April 1, 2017
NTT TownPage Corporation
President  Akihiko Okada

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1. Basic Policy on the Protection of Personal Information and Specific Personal Information etc.

NTT TownPage Corporation ("NTT TownPage") is deeply aware of the importance of protecting all personal information and specific personal information etc.*1, especially that of our customers, in the delegation of telephone directory publication, etc., the delegation of operations relating to TOWNPAGE DATABASE, data collection for directory information and various related information, construction, etc., of various databases systems, and expansion of data provision businesses, etc., that utilize those services, and believes that the proper handling of personal information is an important social duty of a corporation. In addition, NTT TownPage company-wide to protect personal information in accordance with the fundamental policy set out below.


(1) NTT TownPage strives to strictly comply with laws and regulations, including through the proper handling of personal information in accordance with laws and regulations relating to protection of personal information and specific personal information etc.*2, guidelines determined by the Japanese government, and other similar rules and regulations.
(2) NTT TownPage clearly set outs the purpose of utilization of personal information and specific personal information etc., properly handles personal information within the scope necessary for achieving that purpose of utilization, and implements measures to ensure that personal information is not used for any other purpose. NTT TownPage will also strive to retain accurate and up-to-date personal information.
(3) In order to properly manage personal information and specific personal information etc., NTT TownPage establishes an accountability system, which includes the appointment of an officer in charge of personal information protection (a personal information protection manager) and a person in charge of personal information protection in each organizational unit, etc.
(4) NTT TownPage implements necessary education and training, etc., of persons engaged in the handling of personal information and specific personal information etc. and conducts appropriate monitoring of those persons. In addition, if NTT TownPage externally delegates handling of personal information, it conducts appropriate management and monitoring to ensure that personal information is properly handled by the delegated party, which includes the execution of nondisclosure agreements.
(5) In order to prevent and rectify divulgence of, loss of, or damage to personal information and specific personal information etc., NTT TownPage implements necessary safety management measures with reference to various standards and guidelines, etc.
(6) NTT TownPage appropriately responds to opinions, consultations, and complaints, etc., received from its customers in relation to handling of personal information and specific personal information etc.
(7) NTT TownPage strives to continuously improve its management structures, safety management measures, and other necessary measures in order to further advance its protection of personal information and specific personal information etc.
(8) NTT TownPage establishes internal rules and implements safety measures to ensure that no problems such as external disclosure of personal information and specific personal information etc. and improper tampering occur.
(9) NTT TownPage makes its "Basic Policy on the Protection of Personal Information and Specific Personal Information etc." viewable at all times by publishing it on NTT TownPage's website.
*1 Specific personal information etc.
Specific personal information etc. means the individual number and the personal information that includes the individual number. The same applies hereinafter.
*2 Examples of laws and regulations related to the protection of personal information and specific personal information etc.
  • Act on the Protection of Personal Information (the "Act")
  • Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (the "Number Act")
  • Guidelines for the protection of personal information in the employment management etc.


Contact details for inquiries, complaints, and consultations relating to personal information and specific personal information etc.
Security Administration Office,
NTT TownPage Corporation
3rd Floor, NTT Toranomon Bldg., 3-8-8 Toranomon, Minato-ku, Tokyo 105-0001, Japan
Email: bj-security-association@ml.ntt-tp.co.jp

2. Matters for Public Announcement Under the “Act”

In accordance with the "Act on the Protection of Personal Information" (the "Act"), NTT TownPage provides the information below with respect to its handling of personal information.

(1) Acquisition of personal information

NTT TownPage lawfully and fairly acquires its customers' personal information* orally, in writing, by electromagnetic media, by email or electromagnetic records entered via online interfaces, by audio recordings, by visual recordings, and by other methods. (This includes, other than through direct acquisition from customers, instances in which NTT TownPage conducts indirect acquisition from sources other than customers.)
When handling telephone calls with customers, NTT TownPage might record telephone conversations to accurately ascertain the details of orders, opinions, requests, inquiries, etc., from customers and for the future improvement of services.

*Personal information
"Personal information" means personal information as defined under Article 2 of the Act, and includes personal data and retained personal data. In addition, in the case where a customer is not an individual, personal information also includes personal information relating to the representative, officers, employees, etc., of that customer.

(2) Purpose of utilization of personal information

1. Purpose of utilization of personal information in provision, sale, etc., of services handled by NTT TownPage

Operations involving
handling of personal
information
Purpose of utilization
i-TOWNPAGE
Service related to
(i-TOWNPAGE)
(i) Use as data for information provision to customers in relation to NTT TownPage's products and services
(ii) Use as sales or promotional data for NTT TownPage's products
(iii) Use as data for management of i-TOWNPAGE advertising fee payment status
(iv) Use as data for information provision to i-TOWNPAGE users
(v) Use as data for sending of prizes
(vi) Use as data for product development and planning
(vii) Use as data for responding to inquiries from i-TOWNPAGE customers (subscribers)
(viii) Use as data for responding to inquiries from i-TOWNPAGE users
(ix) Use as data for confirmation of identity when providing services
(x) Use as data for sale of i-TOWNPAGE information
(xi) Provision of data to, and utilization of data in, services, databases, etc., provided by NTT TownPage or third persons who are licensed by NTT TownPage to use information
Operations relating to collection, provision and sale etc. of building information (i) Use as data for preparation and sale of building information products
(ii) Use as data for management of building information fee payment status
(iii) Use as data for provision of information to building information customers
(iv) Use as data for responding to inquiries from building information customers
(v) Use as data for building information quality surveys and customer opinion surveys
(vi) Use as data for product development and planning
(vii) Use as data for provision of information to customers in relation to NTT TownPage's products and services
(viii) Use as data for sending of prizes
(ix) Use as data for confirmation of identity when providing services
(x) Provision of data to, and utilization of data in, services, databases, etc., provided by NTT TownPage or third persons who are licensed by NTT TownPage to use information



2. Purpose of utilization of personal information in provision, sale, etc., of services handled in operations delegated by NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION and NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION

Operations involving
handling of personal
information
Purpose of utilization
Operations relating to
telephone directory
publication
(i) Use as data for telephone directory editing operations
(ii) Use as data for telephone directory advertising sales
(iii) Use as data for telephone directory distribution
(iv) Use as data for management of telephone directory advertising fee payment status
(v) Use as data for inbound operations (advertising, publication, distribution, etc.)
(vi) Use as data for telephone directory quality surveys and customer opinion surveys
(vii) Use as data for sending of materials for awareness and information relating to telephone directories
(viii) Use as data for selection of occupational classifications in published text in telephone directories
(ix) Use as data for promotion of use of telephone directory advertising
(x) Use as data for sending of prizes
(xi) Provision of data to, and utilization of data in, services, databases, etc., provided by NTT TownPage or third persons who are licensed by NTT TownPage to use information
Operations relating to
TOWNPAGE DATABASE
(i) Use as data for preparation and sale of TOWNPAGE DATABASE products
(ii) Use as data for management of TOWNPAGE DATABASE advertising fee payment status
(iii) Use as data for provision of information to TOWNPAGE DATABASE customers
(iv) Use as data for responding to inquiries from TOWNPAGE DATABASE customers
(v) Use as data for TOWNPAGE DATABASE quality surveys and customer opinion surveys
(vi) Use as data for product development and planning
(vii) Use as data for provision of information to customers in relation to NTT TownPage's products and services
(viii) Use as data for sending of prizes
(ix) Use as data for confirmation of identity when providing services
(x) Provision of data to, and utilization of data in, services, databases, etc., provided by NTT TownPage or third persons who are licensed by NTT TownPage to use information



3. Other purposes of utilization of personal information in provision, sale, etc., of operations delegated by clients

Operations involving
handling of personal
information
Purpose of utilization
Operations relating to
IP contact center services
(i) Use within the scope necessary for accomplishing the purpose of operations delegated by clients



4. Purpose of utilization of personal information in collection of personal information of NTT TownPage's employees, etc

Operations involving
handling of personal
information
Purpose of utilization
Operations relating to
recruitment, etc.
(i) Use in communication for examinations, interviews, etc.
(ii) Use in aptitude judgments
(iii) Use in registration procedures
(iv) Use in notification of and communication for hiring results
(v) Use in information about new recruitment campaigns
Operations relating to
employees, etc
(i) Use in operational management
(ii) Use in management of equipment and facilities
(iii) Use in personnel and work management
(iv) Use in salary, benefits, and welfare
(v) Use in health management
(vi) Use in health insurance
(vii) Use in administration in accordance with laws
and regulations, etc.



(3) "Third party provision" of personal information (Article 23(2) and (3) of the Act)

NTT TownPage appropriately manages personal information it obtains from its customers and does not provide any third party with a customer's personal information without the prior consent of the customer in question, except in each of the following cases:

  • a case in which the provision of personal data is based on laws and regulations;
  • a case in which the provision of personal data is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the customer;
  • a case in which the provision of personal data is especially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the customer; or
  • a case in which the provision of personal data is necessary for cooperating with a state organ, a local government, or an individual or a business operator delegated by a state organ or a local government in executing affairs prescribed by laws and regulations and in which obtaining the consent of the customer is likely to impede the execution of the affairs.



(4) Fundamental approach regarding safety management measures (Security Policy)

In handling personal information, NTT TownPage strives to appropriately implement the measures set out below in order to safely manage personal information.

(i) Technological protection measures

NTT TownPage strives to prevent improper access to personal information and divulgence of, loss of, and damage to personal information by implementing appropriate measures for personal information access management, restrictions on removing procedures, prevention of external access, etc.

(ii) Organization-based protection measures

  • NTT TownPage appoints a person in charge of personal information protection in each department that handles personal information and clearly sets out that person's responsibilities and authority.
  • In order to safely manage personal information, NTT TownPage sets out internal rules, manuals, etc., causes persons engaged in operations involving the handling of personal information to comply with those internal rules, manuals, etc., and appropriately manages and monitors compliance status.
  • NTT TownPage strives to improve the awareness of each and every NTT TownPage employee by implementing appropriate education and training of persons engaged in the handling of personal information so that each employee is fully aware of the importance of personal information and appropriately handles personal information.
  • If NTT TownPage externally delegates the handling of personal information, it conducts appropriate management and monitoring to ensure that personal information is properly handled by the delegated party, which includes the execution of nondisclosure agreements.



(5) NTT TownPage procedures for disclosure, revision, etc., of personal information in provision, sale, etc., of services involving the handling of personal information

If an individual, or a representative of that individual, wishes to request, in accordance with the Act, notification of the purpose of utilization, disclosure, a revision to, an addition to, or a removal of contents, or discontinuation of utilization or deletion in relation to personal information acquired and managed by NTT TownPage in relation to i-TOWNPAGE (collectively, "Request for Disclosure, Etc."), then that individual or representative is requested to follow the procedures set out below.

(i) Contact for request

Security Administration Office, NTT TownPage Corporation
3rd Floor, NTT Toranomon Bldg.
3-8-8 Toranomon, Minato-ku, Tokyo 105-0001, Japan

(ii) Documents for submission

After you fill in the prescribed items on the application form prescribed by NTT TownPage, you are required to submit the form enclosed together with a document set out in (b) below in order to confirm your identity. Please ensure that there are no omissions in your request, as NTT TownPage is unable to respond to requests that are not accompanied by sufficient documentation. Please write "Documents for Request for Disclosure, Etc." in red ink on the envelope.

(a) Application forms prescribed by NTT TownPage

Requests for notification of purpose of utilization
Request form for notification of purpose of personal information utilization (Attachment 1)

Requests for disclosure
Personal information disclosure request form (Attachment 2)

Requests for revisions, additions, or removals
Request form for personal information revision, etc. (Attachment 3)

Requests for discontinuation of utilization or deletion
Request form for discontinuation of utilization, etc., of personal information(Attachment 4)



(b) Documents for confirmation of identity

A copy of your driving license, passport, or any other similar public certificate, etc., is required. For more details about required documentations, please ask the reception desk for opinions and consultations.

(iii) Request for Disclosure, Etc. from representatives

If a Request for Disclosure, Etc. is to be made by a legal representative of a minor or an adult ward or by a representative that you have delegated, please ensure that the documents set out below are submitted together with the documents set out in (ii) (a) and (b) above.

(a) In the case of a legal representative

1. A copy of the family register (koseki tohon) (if the person being represented is a minor) or a document proving registered matters (toki jiko shomeisho) (if the person being represented is an adult ward)

2. A document to confirm the identity of the legal representative of the minor or adult ward (a copy of the legal representative's driving license, passport, or any other similar public certificate, etc.)

(b) In the case of a delegated representative

1. A proxy form prescribed by NTT TownPage and filled in by the person being represented (affixed with that person's registered seal) (Attachment 5) and a certificate of seal registration (inkan shomeisho)

2. A document to confirm the identity of the representative (a copy of the legal representative's driving license, passport, or any other similar public certificate, etc.)

Proxy form (to be affixed with registered seal) (Attachment 5)

(iv) Fee for Request for Disclosure, Etc. and method of payment

(a) Requests for notification of purpose of utilization or disclosure

1. Fee: 600 yen per application (without tax)

2. Payment method: Please pay by cash remittance or by an invoice-based payment.
If there is any shortfall in the fee paid or the fee is not paid, NTT TownPage will contact you to request payment of the fee; however, if no payment is received within the prescribed period, NTT TownPage will consider the Request for Disclosure, Etc. in question to have been withdrawn, so please ensure that you do not forget to make payment of the fee. Please also note that NTT TownPage is unable to return fees that have already been paid.

(b) No fee payment is required if a revision, an addition, or a removal is requested or if discontinuation of utilization or deletion is requested.

(v) Method of response to request for Disclosure, Etc.

NTT TownPage replies to each Request for Disclosure, Etc. by sending a written response by post to the applicant's postal address written on the application. Accordingly, NTT TownPage requests that a return envelope be enclosed when a request is made. On the return envelope, please affix a postage stamp and write the return address of the applicant or the applicant's representative.

(vi) Request for Disclosure, Etc. that is not accepted

(a) NTT TownPage is unable to accept a Request for Disclosure, Etc. in the following cases, so please ensure that you take adequate care when submitting an application form:

1. when NTT TownPage is unable to confirm the identity of the applicant, such as when the address written on the application form, the address written on the document to confirm identification, and the address registered with NTT TownPage do not match;

2. when NTT TownPage is unable to verify the right of representation in an application by a representative; or

3. when there is any omission in the prescribed application documents or accompanying documents.

(b) NTT TownPage might not be able to accept a Request for Disclosure, Etc. also in cases other than those set out in (a) above. NTT TownPage will send a reply also in the case where it decides to the effect that it is unable to accept a request (in that case, an explanation is provided). Even if NTT TownPage is unable to accept a request for notice of purpose of utilization or for disclosure, it will not return the prescribed fee.

(vii) "Purpose of utilization" of personal information acquired from a Request for Disclosure, Etc.

Personal information acquired from a "Request for Disclosure, Etc." is utilized only for procedures relating to the Request for Disclosure, Etc.
Documents submitted are retained for two years after a reply is made to a Request for Disclosure, Etc., and then are subsequently destroyed.

(viii) Contact details for inquiries and consultations

NTT TownPage's contact details for opinions, consultations, etc., relating to handling of personal information are set out below.

By letter:
Security Administration Office, NTT TownPage Corporation
3rd Floor, NTT Toranomon Bldg.
3-8-8 Toranomon, Minato-ku, Tokyo 105-0001, Japan
By email:
Security Administration Office, NTT TownPage Corporation
Email: bj-security-association@ml.ntt-tp.co.jp



(6) Procedures for disclosure, revision, etc., of personal information handled in operations delegated by NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION and NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION

Personal information in "operations relating to telephone directory publication", "operations relating to TOWNPAGE DATABASE" is personal data held by NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION and NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION, so please confirm procedures for disclosure, revision, etc., of that data on the websites set out below.

NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION
Regions Contact (website)
Hokkaido, Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Niigata, Yamanashi, and Nagano http://www.ntt-east.co.jp/policy/


 

NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION
Regions Contact (website)
Toyama, Ishikawa, Fukui, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima, and Okinawa http://www.ntt-west.co.jp/share/privacy.html

3. Matters for Public Announcement Under the “Number Act”

(1) Purpose of utilization
Purpose of utilization of specific personal information etc. retained by NTT TownPage is in the scope of the following administration:
  • Administration in relation to preparation of payment records of fees, rates, contract deposits and prizes to be paid by NTT TownPage.
  • Administration in relation to preparation of payment records of rent of real estate etc.
    Where the document stating the specific personal information etc. is directly provided to NTT TownPage, the purpose of utilization is specified each time except for the information which falls under the items in Article 18 paragraph (4) of the Act. Provided, however, this does not apply to the cases which fall under the provisions of Article 16 paragraph (3) item (i) or paragraph (3) item (ii) of the Act as applied by replacing certain terms under the provisions of Article 29 paragraph (3) of the Number Act.

(2) Provision of specific personal information etc. to a third party
NTT TownPage does not provide any third party with specific personal information etc. Provided, however, in the cases set out in the items in Article 19 of the Number Act, NTT TownPage may provide the necessary specific personal information etc. to a related third party, or may be provided with the necessary specific personal information etc. by a related third party, without the prior consent of the customer in question.

(3) Using information jointly
NTT TownPage does not use the specific personal information etc. provided by its customers jointly between specific individuals or entities.

(4) Fundamental approach regarding safety management measures (Security Policy)
In handling personal information, NTT TownPage strives to appropriately implement the measures set out below in order to safely manage specific personal information etc.

1. Technological protection measures
  NTT TownPage strives to prevent improper access to specific personal information etc. and divulgence of, loss of, and damage to specific personal information etc. by implementing appropriate measures for personal information access management, restrictions on removing procedures, prevention of external access, etc.
2. Organization-based protection measures
  • NTT TownPage appoints a person in charge of protection of specific personal information etc. in each department that handles specific personal information etc. and clearly sets out that person's responsibilities and authority.
  • In order to safely manage specific personal information etc., NTT TownPage sets out internal rules, manuals, etc., and causes persons engaged in operations involving the handling of specific personal information etc. to comply with those internal rules, manuals, etc. NTT TownPage also appropriately manages and monitors compliance status.
  • NTT TownPage strives to improve the awareness of each and every NTT TownPage employee by implementing appropriate education and training of persons engaged in the handling of specific personal information etc. so that each employee is fully aware of the importance of specific personal information etc. and appropriately handles specific personal information etc.
  • If NTT TownPage externally delegates the handling of specific personal information etc., it conducts appropriate management and monitoring to ensure that specific personal information etc. is properly handled by the delegated party, which includes the execution of nondisclosure agreements.
3. Technological protection measures
  Physical protection measures NTT TownPage implements measures including the entrance and exit control of the buildings and floors where specific personal information etc. is handled, prevention of robbery etc., and locking during the removal and storage of systems and documents.


(5) Procedures for disclosure, revision, etc.
If an individual, or a representative of that individual, wishes to request notification of the purpose of utilization, disclosure, a revision to, an addition to, or a removal of contents, or discontinuation of utilization or deletion in relation to specific personal information etc. acquired and managed by NTT TownPage (collectively, "Request for Disclosure, Etc."), then that individual or representative is requested to follow the procedures set out below.

1. Contact for request
 
By letter:
Security Administration Office, NTT TownPage Corporation
3rd Floor, NTT Toranomon Bldg.
3-8-8 Toranomon, Minato-ku, Tokyo 105-0001, Japan
By email:
Security Administration Office, NTT TownPage Corporation
Email: bj-security-association@ml.ntt-tp.co.jp

2. Procedures for disclosure, revision, etc.
  If you require disclosure, revision, etc., please request this through the contact set out in 1. above, after which details of procedures will be shown. Under the Act and provisions related to specific personal information etc., NTT TownPage may not disclose or revise etc. any part or all of the information requested for disclosure, revision, etc. In this case, NTT TownPage will notify you of the fact that, and the reason why, the requested disclosure, revision, etc. is not made.

3. Confirmation of identity etc.
  To make a request for disclosure, revision, etc., you are required to submit documentation to confirm that you are the individual, or the representative of that individual in relation to the specific personal information etc. in question. For more details about required documentations, please contact the address or email set out in 1. above.

4. Fee for Request for Disclosure, Etc. and method of payment
(a) Requests for notification of purpose of utilization or disclosure
i. Fee: 600 yen per application (without tax)
ii. Payment method: Please pay by cash remittance or by an invoice-based payment.
If there is any shortfall in the fee paid or the fee is not paid, NTT TownPage will contact you to request payment of the fee; however, if no payment is received within the prescribed period, NTT TownPage will consider the Request for Disclosure, Etc. in question to have been withdrawn, so please ensure that you do not forget to make payment of the fee. Please also note that NTT TownPage is unable to return fees that have already been paid.
(b) No fee payment is required if a revision, an addition, or a removal is requested or if discontinuation of utilization or deletion is requested.

5. Contact details for inquiries and consultations relating to specific personal information etc.
  NTT TownPage's contact details for opinions, consultations, etc., relating to handling of personal information are set out below.

 
By letter:
Security Administration Office, NTT TownPage Corporation
3rd Floor, NTT Toranomon Bldg.
3-8-8 Toranomon, Minato-ku, Tokyo 105-0001, Japan
By email:
Security Administration Office, NTT TownPage Corporation
Email: bj-security-association@ml.ntt-tp.co.jp

4. Revisions

NTT TownPage may from time to time revise all or a part of this Privacy Policy.
In case of any revision, NTT TownPage will publicize it by uploading it on this webpage etc.

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